the service you need
from the brands you can trust

Working better together

Our customers have told us that what they value most from us is the service we provide.

To ensure that our customers receive their products so that their customers can receive them, and have them fitted and installed, requires many different parts of the process to link up and work together.

Sound infrastructure

With our warehousing, vehicle fleet, integrated teams and software driven processing, we have managed to create an end-to-end supply chain capable of handling a high-capacity throughput of products on a daily basis.

Having already made a significant investment in the right people, systems and facilities, we continue to invest in improving our service levels across all areas, and our customers’ feedback is a vital part of how we prioritise our service rollout.

Integrated teams

Our Customer Service and Operations teams work in our central distribution facility in Cannock. By combining these two teams within the same building enables us to vastly increase the levels of order handling, processing and dispatch, as well as respond much more quickly to situations where things haven’t gone to plan.

Our separate home delivery distribution centre is in Walkden, Manchester, and enables us to provide a specialist service where the products are going directly to homes.

We measure our teams according to a set of Key Performance Indicators (KPIs) based on our customer priorities and using these indicators we can actively monitor and improve our service ongoing.

Services in your showroom

In addition to our Customer Service and Operations teams based at PJH sites, we also have our team of Account Managers who regularly visit our retailers.
These give you the opportunity to find out about new products, promotional offers, service changes and improvements at PJH, and for you to give us feedback as a vital part of how we maintain the right kind and level of support for your ongoing needs.

Our Account Managers visit many different retailers, in various locations, with a diverse range of customers, and so they can provide valuable insights into effective practices, new trends, and other ways of improving your business sales for the products we supply.

Additionally, our new online PJH Partners Portal provides a comprehensive range of support services to save you time and effort.
With the portal, you can quickly check the stock of an item, work seamlessly from our printed catalogues to online, check order statuses and view your invoices and entire account history, as well as order all our products in a very intuitive way — all of which you can do 24/7 at your convenience.
Of particular interest is our innovative Kitchen Order Pad which is an entirely new way of ordering complete kitchens online with just a few simple clicks.

All of this is part of our approach to our independent retailer customers of “supporting your success”.

Delivering our service

Our customers often perceive the final part of our service as the most important, because the delivery of products is often the area which can have the greatest impact on your day. We want to ensure that we can deliver 100% of items, 100% of the time, on time, every time.

Whilst this isn’t always achievable, and with factors beyond our control, we believe that by aiming for this perfect standard we will always do the best we possibly can, and our current service level, measured across four discrete criteria, is 99% in each area, and 96% overall.

We also provide home delivery on behalf of our larger multi-site retailers, and with our branded vans and trucks fleet we aim to instil confidence in customers and homeowners that our brand represents the best in service delivery.

Introducing our new PJH Partners Portal™

An online platform designed to make your life and work quicker, easier, and significantly better.

Smart Search

• Move seamlessly from our brochures to ordering online
• Stock information at a glance as you type in a product name or code
• Forgotten to order an item? Go directly to it using Smart Search

My Account

• All your orders, invoices and updates in one place
• Easy, secure online payment facility to manage your Account balance
• Access your information 24/7, during and outside of our office hours

Kitchen Order Pad

• A brand new innovative solution to ordering entire kitchens online
• Simply ‘click & add’ to your order using our intuitive visual interface
• Now so much easier to get your full order right first time, every time

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  • PJH Products
    Products

    Our customers know the difference between a good, a better, and a best product. And they know the difference they make in providing choice, flexibility, and solutions for their customers.
  • Contracts
  • PJH Distribution Centre
    The Bigger Picture

    PJH Group is part of the Globe Union group of companies with offices in 7 countries across 3 continents.
  • PJH brands
    Brands

    For many years we have seen the benefit of entering into strategic relationships with key brands to provide a best of class service to our customers which aligns with these brands.
  • PJH Partners Portal easy ordering
    Service

    Our customers have told us that what they value most from us is the service we provide.
    To ensure that our customers receive their products requires many different parts of the process to link up and work together.
  • PJH Partners Portal telephone support
    Contact

    Lots of ways to get in touch.
    If you would like to become a PJH customer, or are already partnering with us, then we are always happy to speak with you.

    Click here for contact information.

OUR CUSTOMERS’ TOP 3 PRIORITIES…

Listening to our customers is a vital part of how we maintain our lead as one of the UK’s largest provider of kitchens, bathrooms, and appliances, and whenever we conduct our customer surveys to find out the top 3 qualities you look for in your supplier, the answers always come back the same.

And that’s why we continue to source, supply and develop products that meet our customers’ needs, whilst always aiming to exceed their expectations.

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Competitive pricing at all customer price points 0

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Partner with us

Our customers tell us how much they value our Account Managers, who work one-to-one as a business partner, and our Customer Service team, who are always available on the end of a phone or email: approachable, friendly and able to help with whatever questions or problems our partners may have.

 

If you too believe that “together we’re better®” then join us today!
Call our sales team: 0800 8 77 88 99